Returns and Exchanges

We strongly believe in our products and want every LNDR customer to be satisfied.

We offer the following for those times where you’re not completely satisfied with your goods:

Return the product(s) for a full refund or exchange of the purchase price within 28 days of receipt.

In addition to our usual returns policy, we are pleased to offer extended returns during the Christmas period. Any items purchased online between 10th November and 24th December can be returned for a refund, gift card or exchange up to and including January 31st 2021.

RETURNS:

If you wish to return or exchange your product(s), please go to our dedicated returns portal to generate printed or paperless return labels: LNDR Returns. Returning your parcel within the US is free of charge.

  • Enter your order number, quoting # and the 4 digit number leaving no spaces.
  • Enter your shipping address postcode to retrieve your order details.
  • Select items that you are returning, the reason for the return and return type.
  • Please repack your item in the reusable LNDR packaging.
  • If you have printed the label, attach to the outside of the parcel.
  • If you have chosen paperless, the courier will attach the label upon collection and leave you with a tracking number.
  • If you have any problems with the Returns portal, your order may be outside the returns window. Please contact Customer Care.

    • EXCHANGES:

    If you wish to exchange your product(s), please go to our dedicated returns portal to generate printed or paperless return labels: LNDR Returns. Returning your parcel within the US is free of charge.

  • Enter your order number, quoting # and the 4 digit number leaving no spaces.
  • Enter your shipping address postcode to retrieve your order details.
  • Select items that you are returning, the reason for the exchange and add exchange as the return type.
  • Please advise what style / colour / size you wish to exchange to. Our customer care team will reach out to you to confirm the replacement item details if needed.
  • If the products(s) are available, LNDR will dispatch your exchange free of charge. If these are no longer available, our customer care team will contact you to find a suitable alternative.
  • Please repack your item in the reusable LNDR packaging.
  • If you have printed the label, attach to the outside of the parcel.
  • If you have chosen paperless, the courier will attach the label upon collection and leave you with a tracking number.
  • If you have any problems with the Returns portal, please contact Customer Care

    •  

    Address all returns and exchanges to:

    LNDR RETURNS
    31A CORSHAM ST
    LONDON
    N1 6DR

    RETURNS POLICY:

    Returns are accepted up to 28 days of receipt. All product(s) must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached. If not, LNDR reserves the right to deny the refund or exchange.

    Exchanges only apply for full-priced items and must be for the same item in a different size/colour depending on availability. On sale items, if you would like to size up, down or a different colour on sale items, we recommend placing another order and returning your original purchase.

    Following an inspection, please allow up to 4 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear back to your original payment method or bank account. You will receive an email confirmation once actioned.

    Original shipping fees will only be refunded if the order was placed in the UK, and the whole order has been returned. Customs duties and sales taxes are non-refundable through LNDR.

    Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.

    LNDR does not accept responsibility for any item lost on return, please always retain proof of postage, tracking number and collection reference.