Exchanges + Returns

We strongly believe in our products and want every LNDR customer to be satisfied.

We offer the following for those times where you’re not completely satisfied with your goods:

– Return the product(s) for a full refund or exchange of the purchase price within 28 days of receipt

PROCESS:

1/ Returning your items:

If you wish to return or exchange your items, please contact LNDR directly at customercare@lndr-ldn.com and specify your reason for return using the following reasons:

  • 1. Too Big
  • 2. Too Small
  • 3. Doesn't Suit Me
  • 4. Product Looked Different Online
  • 5. Ordered More Than 1
  • 6. Poor Quality
  • 7. Faulty
  • 8. Exchange
  • 9. Other - please provide comments.

    • 2/ Booking your collection online:


  • Returning your parcel from is free of charge. Enclosed in your order will be one UPS shipping label. Please repack your item in the reusable LNDR packaging and attach the printed address label to the outside of the parcel.
  • Follow this UPS link Schedule a Pick Up
  • dd UPS waybill number, you will find this on your return label.
  • Schedule pick up and choose your time slot
  • If you have any questions, please email customercare@lndr-ldn.com

    • 3/ Booking your collection by phone:

  • Call UPS customer service 1-888-742-5877 and set up a collection, quoting your waybill number
  • If you have any questions, please email customercare@lndr-ldn.com

    • 4/ Orders returned, can take up to 5 days to be delivered and refunds will be processed within 5 working days of receipt.


    5/ You will receive an email notification once your refund has been credited.

    Address all returns to:

    LNDR RETURNS c/o BERGEN LOGISTICS
    299 THOMAS E DUNN MEMORIAL HIGHWAY
    RUTHERFORD, NJ
    07070

    RETURNS POLICY

    All item(s) must be returned within the 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached.

    We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 28 business days for us to process your exchange or refund.

    Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.

    EXCHANGE POLICY

    If you would like to exchange your product(s), you will be able to do so within 28 days of receipt of your order. Please email LNDR directly at customercare@lndr-ldn.com to request your replacement product(s). And if the products(s) are available LNDR will despatch your exchange free of charge.