We strongly believe in our products and want every LNDR customer to be satisfied.
We offer the following for those times where you’re not completely satisfied with your goods:
Return the product(s) for a full refund or exchange of the purchase price within 28 days of receipt.
In addition to our usual returns policy, we are pleased to offer extended returns during the Christmas period. Any items purchased online between 10th November and 24th December can be returned for a refund, gift card or exchange up to and including January 31st 2021.
If you wish to return or exchange your product(s), please go to our dedicated returns portal to generate printed or paperless return labels: LNDR Returns. Returning your parcel within the US is free of charge.
If you wish to exchange your product(s), please go to our dedicated returns portal to generate printed or paperless return labels: LNDR Returns. Returning your parcel within the US is free of charge.
Address all returns and exchanges to:
31A CORSHAM ST
Returns are accepted up to 28 days of receipt. All product(s) must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached. If not, LNDR reserves the right to deny the refund or exchange.
Exchanges only apply for full-priced items and must be for the same item in a different size/colour depending on availability. On sale items, if you would like to size up, down or a different colour on sale items, we recommend placing another order and returning your original purchase.
Following an inspection, please allow up to 4 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear back to your original payment method or bank account. You will receive an email confirmation once actioned.
Original shipping fees will only be refunded if the order was placed in the UK, and the whole order has been returned. Customs duties and sales taxes are non-refundable through LNDR.
Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.
LNDR does not accept responsibility for any item lost on return, please always retain proof of postage, tracking number and collection reference.