We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at firstname.lastname@example.org with any changes or cancellations you want to make.
Ordering & Shipping
Can I change or cancel my order?
How long until my order is shipped?
If you place your order before 12pm EST your order will be processed the same business day. Orders placed after 12pm EST will be processed the next business day.
What are your shipping methods?
*We are currently offering free ground shipping on all orders, no minimum spend - limited time only*
5 Day - Free
3 Day – $20
2 Day – $25
Next day – $40
Next day delivery if the order is placed before 12pm EST.
We use UPS for all US domestic shipments.
Note: If you place your order on a Friday after 12pm EST, your order will be shipped the following Monday.
Returns & Exchanges
What is your return policy?
Returns are accepted up to 28 days of receipt. All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original LNDR tags attached.
Refunds are only applicable to the cost of product: original shipping fees will not be refunded.
For regions outside of the UK, the recipient is responsible for paying for return shipping costs. Please consider using a trackable shipping service. LNDR does not accept responsibility for any item(s) lost on return. Customs duties and sales taxes are non-refundable through LNDR.
We will send you an email to notify you that we have received your returned item. Following an inspection, please allow up to 10 days, depending on volume, for us to process your exchange or refund. Exchanges only apply for the same item in a different size/colour.
Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.
We are dedicated to creating technical product that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution.
How do I start my refund/exchange process?
Where can I find my shipping label?
We offer free returns to all US customers. Please find your returns label enclosed in your original package.
If your return label is missing please contact us at email@example.com and we will generate a new one for you that you can easily print and attach to your package.
Please note: we only offer 1 free return label per order.
How do I book my UPS Collection?
We offer all US customers free returns. Please use the return label enclosed in your original package to send back the product(s) you would like to exchange/return.
To book your UPS please follow this UPS link Schedule a Pickup. Add your UPS waybill number, you will find this on your return label and schedule a pick and time slot that suits you best.
Booking your Collection by Phone: Please call UPS Customer Service 1-888-742-5877 and set up a collection, quoting your waybill number.In person: Simply attach your return label provided to your package containing your items and drop it off at your nearest UPS office.If you experience any issues please contact us at firstname.lastname@example.org
How long does a return or exchange take to process?
Upon receipt it can take up to our team between 5 to 10 working days depending on volume to receive your return or exchange back.
We will send you an email to notify you that we have received your returned item.
Following an inspection, please allow up to 5 additional business days for us to process your exchange or refund. You will receive an email notification once your refund has been credited.
Exchanges only apply for the same item in a different size/colour.
Refund requests on purchases made via third-party affiliates must be direct to the appropriate retailer.
Please address all returns to:
LNDR RETURNS c/o BERGEN LOGISTICS
299 THOMAS E DUNN MEMORIAL HIGHWAY RUTHERFORD,
When will I receive my exchange?
If you would like to exchange your product(s), please email LNDR at email@example.com and we will do our best to find an appropriate replacement of your product(s). If the product(s) are available, LNDR will despatch your exchange free of charge.
Please allow up to 1-2 weeks for us to get your exchange back to you. Once we have received your items, we will endeavour to exchange out as soon as possible.
What if my item is incorrect/faulty?
It doesn't happen often, but if you do have an occasion where you have received a damaged/faulty or incorrect item please contact us at firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!
How do I care for my item?
If you look after your LNDR kit, it will look after you. All specific care instructions can be found on the garment themselves or on the product pages under care and fabric. To ensure tip top condition, do not tumble dry any of your products and instead, hang to dry.
Where can I try your product on?
What size am I?
Purchasing online can sometimes be confusing, especially when it comes to Activewear. Please check out our Size Guide should you be unsure of your size. Alternatively, please contact us via live chat or email email@example.com and we will be happy to help!
What if you’re out of my size?
If the size you are looking for is out of stock, please contact firstname.lastname@example.org and we may be able to locate one for you. If we do not have your size available we will do our best to recommend a similar alternative.