FAQ'S

Can I change or cancel my order?

We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at customercare@lndr-ldn.com with any changes or cancellations you want to make.

Why are your products so expensive?

We know we’re definitely not the cheapest brand out there. Our aim is to create the highest quality products, in the best fabrics, while paying fair prices to our factories - all of which are based in Europe - which comes at a cost. We are doing what we can to make them as affordable as possible, but most importantly (in our opinion) to ensure they stand up in quality and style that really lasts, to make them worth the money. 
If you get a chance to try them on please let us know what you think - and whether they stand up to the price. 

Where are your products made?

All our products are made in Europe, with high working standards that comply with EU regulations. 

We consider our suppliers to be our partners and when we find the right partner, we like to keep them close.  Our team used to visit the factories frequently pre-travel restrictions..these days we spend half our time on zoom with them. It’s important for us to see our garments being made and talk face-to-face/screen-to-screen with the people making them to ensure they are the best quality and that we are happy to put our brand name to them.

Our goods are only made in factories that we have visited and we often watch our products being made and coming off the production line.  All of our suppliers are signed up to our Ethical Code of Conduct, which is based around the ETI base code, ‘an internationally recognised code of labour practice’.

Is LNDR sustainable?

It's a work in progress. “Recycled” PES or PA previously was not as good quality, and in our opinion would not last or wear as well. It also only gives the plastic one additional lifecycle - so if it is poor quality product, it’s not worth it.  

We don’t put anything into our range until we are sure and currently we have more  garments being made in recycled and bio-degradable fabrics that we feel are the best quality. We want to ensure it’s not just a greenwash eco-tag that can have more negatives than positives, and the quality and longevity is not compromised.

After many squat tests, spin classes and downward dogs, we are excited to announce that we are launching our recycled seamless collection in April.


What we do already is make all our products in Europe, with mainly European fabrics. This means the transport to move these is all via truck and are relatively short journeys. 

We are working on eliminating single garment poly bags (although ours are recycled and recyclable). Some styles already ship to our warehouses without them and we aim for that to be implemented across the whole range in the near future. 
Our mailer bags are 100% recycled paper - and as such totally recyclable and biodegradable. We don't send any fancy tissue paper, ribbon or return forms - just everything you need and nothing you don't. 
 


How do I care for my item(s)?

If you look after your LNDR kit, it will look after you. All specific care instructions can be found on the garment themselves or on the product pages under care and fabric.
To ensure tip top condition, do not tumble dry any of your products and instead, hang.

Where can I try the products on?

We're working on it!

What size am I?

Purchasing online can sometimes be confusing, especially when it comes to Activewear. Please check out our Size Guide should you be unsure of your size.
Alternatively, please contact us via email customercare@lndr-ldn.com or over DM @lndr and we will be happy to help!

What if you're sold out of my size?

If the size you are looking for is out of stock, please add your email address to the "notify me when it's back in stock" waiting list and you'll be sent an email as soon as your style & size are available to purchase again. Alternatively, please email customercare@lndr-ldn.com and we will be happy to assist in finding you an alternative.